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Client Charter


With full determination and commitment, we pledge and promise to devote all our energy and efforts: –


  • Provide efficient and quality services to improve the quality of management, administration
    and service.
  • By placing Diploma Coordination Unit as a department of knowledge, we will provide a full
    service as a center of academic along with the motto of UniMAP , Knowledge, Sincerity,Excellence.
  • To manage and administer all academic programs in accordance with the Rules and
    Procedures of the Senate.
  • Manage and administer students to undergo the development program and leadership
  • Respond to all inquiries regarding the diploma program in fast, accurate and courteous and
    adhere to the following periods: –

                     (i) Acknowledgement of receipt within 3 days

                      (ii) Feedback beginning within 14 days

                     (iii) Status report complaints within 1 month